WELLNESS ACTIVE NUTRITION PRIVACY POLICY 

1. Introduction
Wellness Active Nutrition ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect
We may collect personal information, including but not limited to:

• Name, contact details (phone number, email, address)

• Health history, dietary preferences, and medical conditions (as provided by you)

• Payment details (if applicable)

• Communications between you and us

3. How We Collect Information
We collect personal information through:

• Online forms, consultations, and questionnaires

• Email, phone, telehealth (video consultations), or in-person interactions

• Our website, social media, and third-party service providers

• Signed consent forms emailed back to us

4. Why We Collect Information
We collect and use your personal information to:

• Provide nutrition consulting services tailored to your needs

• Develop personalised meal plans and dietary recommendations

• Respond to inquiries and communicate with you

• Maintain accurate client records

• Comply with legal and regulatory requirements

5. How We Store and Protect Information
We take reasonable steps to safeguard your personal information, including:

• Secure electronic storage with password protection

• Restricted access to client data

• Compliance with industry best practices for data security

6. Consent for Sensitive Information
As part of our services, we collect health-related information, which is classified as sensitive information under the Australian Privacy Act. We require clients to provide explicit consent before collecting such information. This is done by having clients sign a consent form and email it back to us before we proceed with any services.

7. Third-Party Services & Data Sharing
We may use professional platforms to store and manage client information, such as Google Drive, Halaxy, Foodzilla, or NutriAdmin, among others. These platforms may change over time. We do not share your personal information with third parties unless:

• You have given explicit consent

• It is required by law

• It is necessary to provide our services (e.g., referring to another health professional with your permission)

• We may share non-identifiable information with other professionals in our field to gain insights and improve our services

8. Marketing & Communication
We may use your personal information for promotional emails, newsletters, and SMS messages for direct client interaction. Clients can opt in to receive marketing communications by:

• Ticking a consent box on the consent form

• Signing up for newsletters via our website

Clients can opt out at any time by emailing us with a request to unsubscribe.

9. International Data Storage
Some of the platforms we use may store data on overseas servers. While we do not control where these servers are located, we ensure that any third-party service providers comply with Australian privacy laws where possible.

10. Access to Personal Information (APP 12)
You have the right to request access to your personal information. If you wish to obtain a copy, please contact us at wellnessactivenutrition@gmail.com. Requests will be processed within 30 days. A reasonable fee may be charged for administrative costs.

We may refuse access in circumstances where:

• It poses a serious health or safety risk to you or others

• It impacts another person’s privacy

• It involves legal privilege or an ongoing investigation

If we refuse access, we will provide written reasons and information on how to lodge a complaint.

11. Correction of Personal Information (APP 13)
If you believe your personal information is inaccurate, outdated, or incomplete, you may request a correction by contacting us at wellnessactivenutrition@gmail.com. We will take reasonable steps to update the information.

If we refuse to correct your information, we will:

• Provide written reasons for our decision

• Allow you to provide a statement explaining your concerns, which we will attach to your record

• Inform you of your right to lodge a complaint

12. Retention and Disposal of Information
We retain personal information for as long as necessary to fulfill our services and legal obligations. When no longer required, data is securely destroyed or de-identified.

13. Complaints and Contact Information
If you have concerns about how we handle your personal information, you can contact us at:

Wellness Active Nutrition
wellnessactivenutrition@gmail.com

If you are unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you, and we encourage you to review it periodically.

Disclaimer: This Privacy Policy is for informational purposes only and does not constitute legal advice. If you have concerns about your privacy rights or obligations, we recommend seeking professional legal guidance.

If you have any questions, please contact us at wellnessactivenutrition@gmail.com.